|
Q. Why are there no
prices for viewing for some of your products? |
Q. Why do
you charge 60% deposit on all orders? |
| A. Due to the popularity of these products which bring about price variances in manufacturing, consistency in pricing for these products has been a continued challenge from our overseas supplier. On request, we can provide a quote on these products for the quantity, colours and imprint locations specified. |
A.
Deposits on all orders has been our long
standing policy; we charge this advance
fee due to the upfront cost involved
with product retrieval, artwork
configuration, administration fee,
screen set-up, and to determine your
commitment |
|
What is the best and fastest way to get Quotes? |
Q. Can I cancel my order? |
|
A.
It is just fine to call us for a quote
on a specific product with your
quantity, we do recommend that you take
advantage of the methods available in
our "contact us" section, it has been
modified for your convenience for the
handling of inquires. We get many
calls for inquires daily and have
implemented several methods in our
contact section of our website to offset the high volume of inquires by phone, which allows us to provide assistants to everyone within a reasonable timeframe. |
A.
Yes. Note that cancelling your order
will not entitle you to a refund. We do
not offer refunds. Because you have
already paid for your order and will not
be given a refund for discontinuing an
order, we believe it is in your best
interest to allow us to complete your
order and ship it to you as agreed.
|
| What is an artwork? | Q. I have my own artwork, can I send it to you, and in what format? |
|
A.
This is required for all projects. An
artwork is a computer generated
information of your design that is
transferred onto a special type of film,
which is then applied to a screen for
the developing stage for preparation to
be added to your chosen material |
A.
This is absolutely fine and is a
convenient method. You may Email your artwork to us @300dpi@100% to info@promoproduction.com. |
|
Q. What is your refund policy? |
Q. How accurate are your quoted prices? |
|
A.
All
sales on all orders are final- refunds
will be not granted.
Further, should you request
for a stop or discontinuation of your
order while it is in production, you are
obligated to any outstanding balance
remaining. Due to the upfront cost
to us for product retrieval
and customization for the products requested, we cannot provide refunds.
|
A. Our quoted prices
are the exact amount you will be charged
should you decide to place your order
within a reasonable time. However, the
quotes given are not fixed in that it
may not be the same in a few weeks or a
months time. You may need
a new quote. Note that all quotes
excludes applicable taxes, which will be
added to
your final invoice accordingly. |
| Q. Can I change my order? | Q. We ordered some t-shirts but need an extra few more? |
|
A.
Yes. However, do keep in mind
that these changes must be
made prior to your order being processed
for production, and the overall price of
your order may change. You will be
billed up to a maximum of $135 should
you make any changes to your artwork. Due to the complexity
involved in the production stages around
artwork configuration, transportation,
and production detailing, we cannot
grant any request for order changes once
an order is in the production stage.
|
A. It is best to
order more than what you actually need
for your project. Having about 5-10
extras is often a good solution. You
never know who you maybe forgetting. If
you want an extra few shirts, sweaters
or whatever the product maybe, you will
be making a new order, which means
paying for all the required cost all
over again. Save yourself the time and
money by ordering those few extra
shirts, etc, in your original order. |
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